Facilities for passengers in need of assistance: passengers with reduced mobility, non-seers, reserved parking for the disabled, pet areas, children alone, facilities (bathrooms, phones and accessible doors) and up to a Multisensory Room to more comfortably wait for the flight.
If you are a non-disabled ticket passenger requiring wheelchair service or similar assistance, please contact your airline. Each airline coordinates its own wheelchair assistance. For a directory of airline phone numbers and website addresses, click here
Security Screening / TSA
The Transportation Security Administration (TSA) provides information and assistance to travelers with disabilities and medical conditions, please visit your website
If you have other questions, concerns, or need additional help during the selection process, you can contact the TSA CARES HELPline at least 72 hours before your trip. For additional information, call the TSA toll-free number at: 1-855-787-2227 or click here for more information.
Aira airport network
Aira is a service that connects blind or low-sighted passengers to a highly trained and remotely located agent. Using the Aira mobile app available on iOS and Android smartphones, Aira’s agent can help the user navigate the airport and describe what is in the passenger’s field of view, including identification of luggage and reading flight information monitors. By joining Aira’s airport network, MIA will provide Aira’s free visual support while at the airport.
Accessible Transit Pickup Doors (ATP)
The Department of Aviation has designated doors to assist customers in coordinating pick-up and drop-off locations with STS (Paratransit/ Special Transportation Services).
Multi Sensory Waiting Room
The Multi-Sensory Room offers passengers with different abilities the opportunity to relax and enjoy a quiet atmosphere before boarding the flight Located in Room D, after checkpoints, next to TSA Security Counter 4. Available daily from 6:00AM to 10:00PM.
Designated disabled parking and stroller permit parking is conveniently located near mobile sidewalks on the 3rd level of garages. Additional disabled parking, including van accessible spaces, is available in the east side sections of Dolphin and Flamingo garages.
The Miami-Dade County Ordinance requires all guests with a disabled parking permit or license label to pay standard parking fees, except as provided by Florida State Law. Two hours of free parking will be provided to vehicles showing a disabled parking permit or license tag. When leaving, remember to use one of the green lanes “Cash/Credit EMV Card” where an attendant is present and advise them to have a valid parking permit or license tag.
Bathrooms throughout the terminal have toilet compartments for travelers with disabilities. Unisex disabled baths are also available throughout the terminal. Look for the internationally recognized deactivation symbol.
MIA has TTY/TDD phones on selected phone banks throughout the terminal. In the telephony banks where there is no TTY/TDD, you will find addresses to the nearest accessible location. To connect directly to the Florida Relay Service from any phone, callers or hearing impaired can dial 711. Voice callers can also use relay service 711. Note, however, that when dialing 711, there will be a long series of audible tones before an operator comes online. Voice callers can contact the Florida Relay Service directly by calling: 1-800-955-8770.
What should I do to travel with pets?
If you’re flying with a pet or service animal, learn about:
While at the airport, animal recreation areas are located at the arrival level in Rooms D, E and J. All of these areas are equipped with waste disposal stations. In turn, do not forget to contact the airline 48 hours before the flight in case you need to carry out any special coordination.
Animal Recreation Service
MIA has recreational and rest areas for accompanying, outdoor and indoor pets located in Rooms D, E, F, G and J. All MIA relief areas are equipped with dual surfaces and waste disposal stations.
What to do in case a minor travels alone?
The Federal Aviation Administration (FAA) strongly recommends that you protect your child or minor in your care, in a government-approved child safety restray (CRS) system or device during the flight.
If the minor is travelling alone, please contact the airlines for specific requirements.
Generally, children under the age of 18 do not have to present an ID for U.S. domestic travel. Airlines will accept the identification of the parent or the responsible adult on behalf of the child. However, each airline determines identification requirements for children. Please contact your airline well in advance of your travel date to determine if they have unique policies or procedures for children.
Some older children with physical difficulties will need the support and safety of a CRS or other device so they can safely travel on a plane.
Airlines must allow a child under the age of 18 to use an approved CRS that is properly labeled and appropriate for the child’s weight (some are designed specifically for older children who are physically disabled.